Terms of Service

• Agreement – a service provision agreement concluded by means of communication, i.e., electronically through the website www.rentboutique.com, regarding the services for which the Buyer and the Service Provider agree in this Agreement;
• Website – in all cases, unless otherwise indicated, the website link www.rentboutique.com;
• Services – the services specified in section 2.2 of this Agreement;
• Account – an individual account created by the Buyer on the Website, using accurate personal identification data, if requested, and login credentials. The Buyer is responsible for the safekeeping and use of the login information solely for personal purposes.
• Registration – the creation of the Buyer's personal Account by filling out the Website's registration form using accurate information, registering on the Website as a user.
• Value – the specific Value of the Item indicated for each service order, used for assessing damage according to the RB quality gauge in cases where the Item is returned in a worse condition than specified in the Agreement, or is not returned.
• Initial Price – the price for a 4-day rental, 8-day rental, fitting service, as presented on the website without applying discounts.
• Additional Items – items subject to a special price when ordered together with other Items.
• Order – the sequence of actions specified in section 4.1 of the Agreement that must be taken to place an order for the services provided by the Service Provider.
• Identification Fee – a one-time fee of 0.01 EUR that the Buyer must transfer via bank transfer to the Service Provider's account if the Order is paid in cash, bank transfer, or credit card not from the Buyer's personal account. The fee applies when placing the first order. If the Buyer pays for the Order from their account and the payment information (name, surname) matches the information provided in the account (name, surname), this fee is not required.
• RB Credits – credits with a value of 1 (one) euro each. The Buyer can use their available RB Credits to cover up to 100% of the order amount, indicating this during order submission. RB Credits can also be used to refund any overpayment for an Order. The validity period of RB Credits is until February 1 of the next year.
• Discount Code – a specially generated code that applies a discount to an order. The Discount Code has a monetary value expressed in currency or percentage. The Discount Code may have a clearly defined expiration date and can be unique for each Buyer or applicable to all Buyers.
• Insurance – a fixed amount calculated individually for each Item when ordering a rental service. The Insurance fee covers potential minimal damages to the Item according to the RB item quality gauge. Characteristics identifying Item usage – attributes that allow determining whether the Item has been used. The key attributes include: the Item label is not attached to the Item, noticeable odor, visible stains, fabric wrinkled at body bending areas, etc.
• Order Package – the box received by the customer during Order delivery. The Order package includes the return label, which the Buyer must affix to the box before handing it over to the courier or placing it in a parcel locker.
• Item Label – a paper label attached or otherwise affixed to the Item, removable only when using the Item. If the Item is returned without the Item Label, it is considered used.
• Return Information Sheet containing the order number, return date, information about arranging the order return via courier or parcel locker.
• Advance/Overpayment Return Form – a document filled out by the Buyer to reclaim the advance payment made for the Service or an overpayment incurred during Order placement. Special Offer – website functionality allowing to receive discounts or additional services at a lower price.

1. By this Agreement, the Service Provider undertakes to provide the services listed in point 2 of this section, while the Buyer undertakes to pay for the provided Services under the conditions specified in section 3.
2. The Service Provider provides the following services:
   1. Rental of clothes and/or accessories, where the Buyer acquires the right to use the rented items (hereinafter referred to as the Item) during the rental period;
   2. Fitting service for the purpose of renting the Item;
   3. Sale of used clothes and accessories;
   4. Item delivery and return services.
3. During a single rental or measurement order, the Buyer can order a maximum of 4 Items.
4. When placing an Order, the Buyer selects one or more services provided by the Service Provider, with the terms and prices specified on the Service Provider's website (www.rentboutique.com).

1. The price of the Services is specified by the Service Provider next to each specific service on the Website. The Order price is equal to the sum of the prices for the selected Services listed in the Buyer's Account on the Website.
2. The Buyer agrees to provide any available gifts, discounts, special offer vouchers, and codes before confirming the order. Changes to the Service prices are not possible after order confirmation.
3. The Buyer pays the full price of the Services provided by the Service Provider at the time of creating the order.
4. If the Buyer chooses to pay by bank transfer or credit card but pays from a different account, an additional Identification Fee of 0.01 EUR applies during the first order (the Buyer's and payer's information must match), which is non-refundable.
5. If the Buyer did not have the opportunity to try on the chosen clothing item(s) before placing a Rental order, the Buyer can take advantage of a special offer - choosing 2 items and paying only for the more expensive one. If the worn item has a lower rental price, the Service Provider refunds the overpayment to the Buyer's Account in RB Credits. If more than one item is worn, the Buyer must make an additional payment to cover the outstanding amount after wearing. This offer does not apply to accessories.
6. If an advance payment is created due to additionally ordered Services (extended Order term, additional worn Items) during order placement, the amount of the advance payment is calculated upon Order return. If the Buyer does not pay the created advance payment within 5 business days from the Buyer's notification sent via email, penalty fees start accumulating for each overdue day, amounting to 25% of the order price.
7. In the case of Order cancellation, the terms and conditions specified in section 7.5 of this Agreement apply.
8. If the Buyer refuses to return the Item to the Service Provider or does not return it, the Buyer must pay the value of the unrecovered Item to the Service Provider, as indicated each time when ordering the Service.
9. If the Buyer fails to collect the Order on the scheduled pickup date and does not adequately inform the Service Provider of the planned non-collection (in accordance with Rent Boutique's cancellation and return rules, the Buyer must inform about the decision to cancel the order via email to rent@rentboutique.com), the amount paid for the Order is non-refundable.
10. If the Buyer fails to settle the debt arising in the cases specified in this Agreement for more than 10 calendar days, the Buyer is considered a debtor of the Service Provider, and the management of the Buyer's debt is transferred to institutions responsible for debt collection.

1. For each ordered Item under the Rental Service, an additional fixed insurance fee is added. The insurance fee covers potential minimal damages to the Item, which can be quickly repaired without altering the Item's appearance and value. Minimal damages include, but are not limited to:

• Missing a few sequins, beads, non-decorative buttons;
• Malfunctioning functional zipper;
• Small seam tear (no larger than 3cm);
• Removable stains.

2. If the returned Item has significant damages that alter its appearance and decrease its Value, but the Item can be repaired and restored to the Service Provider's assortment with additional resources, the Buyer undertakes to compensate for the costs of repairing the Item, which must not exceed 90% of the Item's Value. Significant damages include, but are not limited to:

• Significantly missing sequins, beads, buttons;
• Large seam tear (more than 3cm);
• Torn fabric;
• Stretched fabric (change in texture, color);
• Burned fabric;
• Difficult-to-remove stains; Irreparably damaged fastening.

3. If the returned Item has irreparable or intentional damages, the Buyer undertakes to pay 100% of the Item's value. In this case, the damaged Item becomes the Buyer's property. Irreparable and intentional damages include, but are not limited to:

• Shortening of a dress (cutting and/or folding);
• Dress alteration (additional seams);
• Attachment of additional details;
• Dress cleaning, washing;
• Irreparably torn, burned, damaged fabric;
• Unremovable stains.

1. ORDER SUBMISSION

1. The Buyer submits an order by logging into their Account on the Service Provider's Website, following these steps:

1. Selects an Item (e.g., dress, necklace, handbag, etc.);
2. Reads and comprehensively reviews the information about the Item provided on the Website (Item measurements, value, other information);
3. Makes mandatory choices after reviewing the Item information (selects Item size, chooses the rental duration – 4 calendar days or 8 calendar days, marks the dates desired for renting the Item, with the system allowing reservations no sooner than 2 calendar days in advance and no later than 6 months in advance, automatically preventing the selection of dates on which the Item is already reserved) and clicks the "Add to Cart" button;
4. Reviews the Items, their sizes, and dates in the cart, and if the information is correct, clicks "Continue"; Discounts or vouchers can be applied in this step;
5. In the Item Delivery and Return step, necessary delivery information is provided (delivery method, address) and the "Continue" button is pressed; if an invoice is required for a company, it is specified in this step;
6. In the Payment step, all payment-related information is displayed: price for the Items, insurance and delivery fees. In this step, accumulated Points can be used, payment method is selected, the Terms are reviewed and agreed upon, and the "Order" button is pressed. Upon clicking the button, the Buyer is directed to payment actions.

Upon completing all the mentioned steps, the order submission process is finalized. An email is sent to the Buyer, confirming the acceptance of the Order.

2. At the Buyer's request, the Service Provider can submit an Order on behalf of the Buyer while logged into the Buyer's account. In this case, the Buyer's obligations to fulfill the Order remain analogous to those of an individually submitted Order.

2. DELIVERY

1. The Order is delivered to the delivery address, date, and delivery method specified during the order process.
2. Only the Buyer who placed the Order is authorized to receive it. In all other cases, the person receiving the Order must provide identification along with a valid authorization granting the right to receive the Order. If the delivery address is changed, the Buyer assumes potential additional delivery charges and responsibility for any delays in shipment.
3. Responsibility for the Items transfers to the Buyer upon the confirmation of Order acceptance, where the Buyer signs the receipt upon courier delivery, collects the Order from the Service Provider's premises, or properly confirms the receipt of the Order by mail and/or using other delivery services. In the case of pickup from a parcel locker, the moment of confirmation is recorded on the Provider of Parcel Locker Services' website.

3. ITEM USAGE

1. The Buyer is responsible for using the Item appropriately for its intended purpose, potential loss, or damage from the moment of Order delivery until returning it to physical service locations or handing it over to the courier.
2. Items returned without their labels and/or other identifying markers of Item usage are considered used. All accessories (jewelry, handbags) are considered used regardless of the presence of Item labels or identifying markers of usage.
3. The Buyer is prohibited from attempting to clean, repair, or entrust the rented Items for cleaning and/or repairing to third parties in any way.

4. ITEM RETURN IN THE CASE OF RENTAL

1. If the Order is returned to physical service locations, the Buyer must return the Items by the end of the working hours on the specified day of Item return as indicated in the order.
2. If the Order is returned by courier or to a parcel locker, the Buyer must call the courier to pick up the shipment by 11 a.m. on the specified day of Item return or hand it over by 4 p.m.
3. Alongside the Order, the Buyer receives all necessary documents for Item return and instructions on how to proceed with the return. Order return information is also accessible in the Buyer's individual account on the Service Provider's website.
4. The Item must be returned in the same condition it was on the day of delivery/ pickup, accounting for normal wear and tear through appropriate usage.
5. If the Buyer availed a Special Offer during the Order – choosing two garments and paying for the more expensive one – and there is identifying markers of Item usage that a lower-cost dress was worn, the overpayment is refunded to the Buyer's account in RB credits, equal to the overpayment value. If more than one garment was worn, the Buyer must make an additional payment to cover the resulting debt.
6. If the Buyer loses the Order packaging, they must, at their expense, send the Items by registered mail and provide the Service Provider with the shipment tracking number. The loss of the Order packaging does not exempt the Buyer from the responsibility to return the Item on time. Any violation of the Item return deadline is subject to the responsibility discussed in section 10 of this clause.
7. If the Buyer decides not to wear the ordered rental Item(s) upon receiving the Order and the Service Provider confirms that the returned Item(s) are unworn, the paid amount for the Order is not refunded. The service is considered fulfilled.
8. As an exception, if the Buyer could not try on the selected garment(s) before placing the rental Order, this means that the Buyer placed the rental Order without fitting at any of the JSC Rent Boutique physical locations and/or did not use the 24-hour fitting service and/or opted for courier delivery or parcel locker pickup (chose not to collect the Order at a physical JSC Rent Boutique location, as otherwise it is assumed the Buyer had the opportunity to try on the garment(s) upon pickup). If, within 24 hours of receiving the Order (parcel locker or specified address delivery), it becomes clear that the ordered garment(s) do not fit and will not be worn, the Buyer must return the Order within 24 hours and inform the Service Provider by email (rent@rentboutique.com) of the decision not to wear the ordered garment(s). By fulfilling these conditions and returning the garment(s) with the original Item labels intact and without identifying markers of Item usage, the Service Provider undertakes to refund 90% of the Item rental price (insurance and delivery fees are not refunded) to the specified bank account or 100% in RB credits to the Buyer's RENT BOUTIQUE account. This condition is only valid for 4-8-16-28 days clothing rental periods (this exceptional condition does not apply to accessories and the 24-hour fitting service). If the Buyer does not return the Order within 24 hours of receiving it and fails to inform the Service Provider of the decision not to wear the ordered garment(s) or if the garment(s) is/are returned with removed wearing labels and identifying markers, the Buyer will not be refunded the paid Order price.
9. The Buyer can extend the Item return deadline by contacting the Service Provider through the contact details provided on the Service Provider's Website. An Order can only be extended if the Service Provider confirms the extension of the Order deadline (this must be done no later than 24 hours after receiving the appropriate request for an extension). When extending an order, the Service Provider informs the Buyer by email about the amount of the surcharge, which must be paid within 5 business days from the confirmation of the order extension. The additional payment amount depends on the desired extension period and the Item rental price.
10. If the Buyer delays in returning the Item, a late fee of 25% of the Order value is charged for each delayed day from the specified Item return day. Late fees cannot exceed the total value of the Items listed in the Order, as indicated on the Service Provider's website. If late fees remain unpaid for more than 10 days, the Buyer is considered a debtor of the Service Provider, and the management of the Buyer's debt is transferred to responsible debt collection institutions.

1. The try on service is ordered by following the steps outlined in Section 5, Part 1. However, the try on service can only be ordered for a 24-hour period and is not applicable to accessories (jewelry, handbags).
2. The delivery conditions correspond to those specified in Section 5, Part 2.
3. The terms of Item usage align with those outlined in Section 5, Part 3.
4. The conditions for returning the Item after using the fitting service are as specified in Section 5, Part 4, points 1-4.
5. If the Buyer, who has ordered the try on service, desires to rent the Item(s) after fitting, they must contact the Service Provider no later than 6 hours before the end of the return period using the contact details provided on the Service Provider's website. The rental service order is confirmed only when the Service Provider approves the extension of the Order period and receives an advance payment from the Buyer. The amount of the payment depends on the desired number of rental days for the Item and the Item's rental price.

1. The contract is considered concluded when the Buyer, on the Service Provider's website, within their Account, submits an Order, completes all the steps outlined in Section 4, Part 1 of the Contract, familiarizes themselves with the Contract's terms, agrees to them by confirming the Order, and proceeds to make immediate payment or commits to paying the Order price later. The Order is an integral part of the Contract. The Buyer explicitly understands that the Contract comes into effect upon its electronic confirmation. Under the established Contract, the Buyer is obliged to settle payments with the Service Provider according to the specified terms and conditions. If cash payment upon pickup is chosen in the order, or if free services are applicable, the order is initiated and carried out without payment only when customer identification is confirmed.
2. Upon receipt of the Order by the Service Provider, an automated confirmation message is sent to the Buyer's specified email address.
3. The conditions of the Contract are considered fulfilled when the Service Provider provides the service, and the Buyer makes payment and returns the rented Item(s) in accordance with the terms set forth in this Contract.
4. If the Buyer returns the Item(s) in a condition worse than stipulated in this Contract, damages the Item, fails to return the Item(s), and the Service Provider incurs losses, the Contract remains in effect until the day the Buyer fully compensates the losses incurred by the Service Provider.
5. The Buyer has the right to cancel the entire or part of the Order before the commencement date of the Order. The Buyer pays penalties based on the Order amount, depending on the number of days remaining until the start of the order, under the conditions specified below:
6. Rental order canceled within 24 hours from order placement - compensated with 100% in RB credits or 100% money refund to the Buyer's specified bank account (if part was paid with credits, only the cash-paid amount is returned to the account, credits are returned to the RB account, but their validity period is not extended).
7. Rental order canceled more than 14 calendar days before the start of the order - compensated with 100% in RB credits or 70% of the amount money refund to the Buyer's specified bank account.
8. Rental order canceled less than 14 calendar days before the start of the order - compensated with 100% in RB credits or 50% of the amount money refund to the Buyer's specified bank account.
9. If part of the order or the entire order was paid with RB credits and the customer chooses to receive a refund in RB credits in the case of cancellation, the validity period of the used credits is not extended.
10. Upon cancelation of a 24-hour try on service order, RB credits are returned to the customer. Money is not refunded.
11. The refunded money amount is transferred to the bank account specified by the Buyer within 14 business days.

Following the regulations approved by the Government of the Republic of Lithuania on Retail Trade, used goods are not exchangeable or refundable. JSC "Rent Boutique" applies an exception to its customers regarding the possibility of returning used goods, specifically in cases where the goods are purchased online. When purchasing a used item online, the customer has the option to return the item within 14 calendar days from the date of order placement. The returned item must be in its original condition, with tags intact, not worn, and not having lost its commercial appearance, among other conditions. In cases where a used item is purchased from JSC "Rent Boutique" physical stores, the return of the item is not possible. None of the provisions outlined in this section above infringe upon Consumers' rights under the prevailing laws.

1. The service provider clearly and comprehensibly provides information about the conditions of service provision, the key characteristics of the items, the prices of the items and services, the delivery and return process, payment procedures and deadlines, and the conditions for compensations.
2. The service provider ensures that the item ordered by the Buyer corresponds to the information provided on the website about the item and is in suitable condition for wearing.
3. In cases of unforeseen circumstances where the service provider is unable to deliver the ordered item due to unforeseen conditions, the service provider has the right to unilaterally terminate the Agreement without any consequences for the service provider, notifying the Buyer in advance. The service provider may also offer the Buyer to replace the ordered item that cannot be delivered with a similar item without any additional charge. If the service provider cannot offer a similar item or the Buyer declines the service provider's offer, the service provider commits to refund the payment made by the Buyer within 5 (five) working days from the notification of the termination of the Agreement. This is considered a proper fulfillment of the service provider's obligations, and the service provider is not held liable for any damage to the Buyer or any third party.

1. The Buyer has the right to request clarification if the information provided when ordering an item or service is not sufficiently understandable or clearly presented.
2. During the order placement, the Buyer agrees to provide accurate, precise, and comprehensive information about themselves, responding to questions presented during the order placement process. In the event that the Buyer provides incorrect information or if the service provider has reason to believe that the information provided by the Buyer is incorrect, incomplete, or inaccurate, the service provider has the right to, at its discretion, suspend or terminate the execution of the order and refuse to provide its services to the Buyer. Furthermore, the Buyer is liable, in accordance with the law, for providing false information and deliberately misleading the service provider, as well as for any consequences arising for the service provider as a result of such actions.
3. The Buyer is responsible for the security of their username and password, as well as for all actions performed on the website using their username and password. The service provider has the right to prohibit the use of certain usernames and/or to entirely deactivate them. The Buyer must immediately inform the service provider of any unauthorized (unauthorized) access cases and/or security breaches. The service provider is not responsible for potential data loss or damage caused to data if it occurs due to the Buyer's failure to adhere to the conditions of this Agreement.

1. The service provider undertakes not to disclose the Buyer's personal data to third parties, except for the service provider's partners providing services related to the delivery of items or other services related to the proper execution of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the cases and procedures provided for by the laws of the Republic of Lithuania.
2. By agreeing to these terms and conditions, the Buyer consents to receiving information about their order and special offers and news at the specified address and email.
3. The data provided by the Buyer to the service provider on the Website are used in accordance with the basis of Article 5.1.2 and Article 7.2 of the Law of the Republic of Lithuania on Legal Protection of Personal Data, for the purposes of concluding and executing the Agreement. For direct marketing purposes, the service provider has the right to use these data only after obtaining the Buyer's consent.

1. The Buyer acknowledges and agrees that the Website owns all tangible and intangible rights related to the provided services, including any intellectual property rights.
2. The Buyer is not authorized to use the trade names, trademarks, service marks, logos, domains, or other distinctive marks of the service provider without prior authorization.

1. The responsibilities of the parties are determined according to the applicable laws of the Republic of Lithuania and this Agreement.
2. Before using the services provided by the Service Provider, the Buyer must carefully read and familiarize themselves with the Agreement. By using the services provided by the Service Provider, the Buyer confirms that they have the right to enter into the Agreement and/or rent Items, and they understood and agreed to abide by the terms of the Agreement.
3. The Agreement establishes the general terms of service provision by the Service Provider and serves as a document guaranteeing the proper execution of Orders. The Agreement does not limit and under no circumstances should be interpreted as limiting the rights of the Buyer set by the laws of the Republic of Lithuania.
4. The right to conclude the Agreement is granted only to individuals who, according to the Civil Code of the Republic of Lithuania, have legal capacity and can enter into relevant agreements and are not younger than 18 years old.
5. The parties commit to maintaining confidentiality in their relationship: not to disclose in writing, verbally, or in any other way to third parties any commercial, business, or financial information that was provided or learned in connection with this Agreement.
6. Any disagreements or disputes arising between the parties regarding this Agreement are to be resolved through negotiations between both parties. If negotiations fail, any disputes, disagreements, or claims arising from this Agreement or related to it, its violation, termination, or validity, are to be resolved by mutual agreement of the parties or in the courts of the Republic of Lithuania.
7. By signing this Agreement, the Buyer confirms that they are fully familiar with the terms of the services provided by the Service Provider, that they understand them, and that they find them acceptable.
8. The Service Provider reserves the right to unilaterally amend the terms of the Agreement at any time. Changes to the terms of the Agreement come into effect the day after their publication on the Website. In case of changes to the terms of the Agreement, the Service Provider separately informs the Buyer through the communication means indicated by the Buyer in this Agreement, i.e., via email. The Buyer understands and agrees that, in the event that they use the services of the Website after the date of the changes to the terms of the Agreement, the fact of the Buyer's use of the services after the changes to the terms is considered by the Service Provider as the acceptance of the terms of the new edition of the Agreement.
9. The Agreement on the Website is concluded in electronic form, using communication means (computer networks), during each order.