FAQ

If your event is not soon but you want to try on and create your look in advance, you can use the 24-hour fitting service. It is a very convenient and useful service. You can order up to 4 dresses to your home. Try them on, and the next day send them back to us. If you liked any of the dresses, don't hesitate to order it for your event. If you didn't find a suitable dress, visit our Dream Room and we will help you make a selection.

Select your size and date on the calendar. If the system allows you to choose, then the dress is available

To ensure your peace of mind, we send the order one day before the event, the second day is the event day, and the third and fourth days are reserved for the return of the order.

The system automatically does not allow ordering items for the next working day if you place the order after 12 PM due to delivery and preparation deadlines. Contact us at +48881515107, and we will clarify the possibilities for urgent reservations.

Choose the 4-day rental service. We recommend selecting Friday as the first day of the order, so the courier will deliver the package to you, and on the last day of the order, which is Monday, you will return the package. You can enjoy the weekend without worrying about the delivery or return of the dress.

Yes, you can. We offer rental periods of 16 and 28 days if your event is in another country or if you are planning a vacation.

In the Rent Boutique wardrobe, you can find clothes in sizes 32-46.

We take good care of the garments in the store, and we expect our customers to do the same. If a dress were damaged during a previous order, we would inform you and offer an alternative.

The chances of meeting another person wearing the same dress are very low because each dress model comes in only a few sizes. However, if you wish, we can specify to which city we send a particular dress model.

When ordering any item from Rent Boutique, you pay a 20 zl insurance fee, which covers minor damages to the item (a few missing sequins, buttons, a broken zipper, etc.). We evaluate damages based on the RB item quality scale and always strive to find a favorable solution for the customer.

In Rent Boutique, you can find original and unique dresses for non-traditional brides, as well as short evening dresses. We offer various combinations of bridesmaid dresses that have a modern and playful look.

We do not have specifically designated dresses for pregnant women, but our assortment is very wide, with many different models, so we always find suitable clothing for pregnant women.

The "heart" symbol is used to mark items you like (Wish List). You can view the list of marked items anytime by selecting the "heart" symbol in the top right corner of the page.

RB points are credits that you earn for placing orders and leaving reviews (the value of one point is equal to 1 zl).

Send us feedback and a photo from your event with a Rent Boutique dress, and we will give you 20 credits.

You can use your accumulated points when placing an order in the "Payment" step.

RB points are valid until February 1 of the following year.

Enter your valid discount/gift voucher code in the shopping cart review.

You can change your account details by logging into your personal account and selecting the "My Account" page.

Yes, you can, but you will be responsible for the order and its fulfillment conditions.

To rent a dress on our website, registration is required. By placing an order in your registered account, you agree to abide by the Rent Boutique terms of use, which are an integral part of order fulfillment. In your account, you can see your orders and track their status. We can always help you create an account (call +48881515107).

You can change the delivery address until you receive an email notification stating "Shipped." In some cases, changing the delivery address may incur additional delivery fees and delays.

Yes, you can if the item is not already reserved for that period.

If you want to change one item for another, please inform us via email at info@rentboutique.com to cancel the initial order and create a new one. We are always here to help (call +48881515107).

You can cancel an order in your account.

The refund conditions for canceled orders can be found in the Rent Boutique Terms of Use. The buyer has the right to cancel the entire or partial order before the start of the order fulfillment day. The buyer incurs penalties based on the remaining days until the order start date. For more information, please read here.

The courier can deliver orders to any address you specify (home, workplace, hotel).

If you did not find the return label in the package, please contact us by email at info@rentboutique.com or by phone at +48881515107.

Yes, you can return the order earlier. The specified return date is the latest day for returning the package.

If you see that you won't be able to return the package on time, check if your friend could return it on your behalf. If this option is not suitable, please contact us by email at info@rentboutique.com, and we will try to find a solution.

You can purchase items available at Rent Boutique. Click on the "Buy" button in the top left corner of the website, and you will be directed to the purchasing page.